With the boom of social media I quickly realised the importance of this online communication channel and developed my own business as a freelance corporate social media marketer offering consultancy services to SMEs with a special interest in establishing a social media presence. In 2013 I was recruited by the national airline to develop the e-Commerce team but quickly found my niche in social media. Today Air Malta is considered as an innovator and a leader in customer engagement through social media. I am a firm believer that social media is not just part of a company’s communications strategy but is today the only bridge to understand, engage with customers and minimise the service gap.
I am a dedicated, honest and straightforward professional with 25 years experience in marketing. I am committed to my job and treat businesses like my own. In my free time I love cooking, spending time with my two dogs and discovering new destinations through photography.
Guiding small and medium businesses set up and grow their presence on social media with practical and green solutions, in line with any business model and size.
Cost-effective and round the clock services including copywriting, creative ideas, implementation of advertising campaigns and engagement with followers.
As an experienced marketer I help businesses understand social media trends to enhance business sales and strengthen customer relations online.
We would like to praise Alison for her dedication and patience. She was very professional and loyal to the brand helping us whenever needed.
Debbie & Ivan Cassar, Owners
Having decided to engage Alison when it was time to expand my clinic's online presence, I am extremely satisfied at the way she proposed and tackled the project, providing me with a creative and innovative strategy.
Her expertise and round-the-clock availability meant that our clients and their beloved pets were always given priority and this is the reason why not only our clients were loyal to us, but also explains why new clients increased at a fast pace.
The Clinic developed into the leading veterinary clinic in Malta in terms of exposure and general public reach thanks to Alison's hard work and attention to detail. I do recommend Alison and wish to express my faith in her expertise and gratitude for her continued commitment.
Dr. Trevor Zammit, Veterinary Surgeon
I've had the pleasure to work with Alison on a number of projects and I've seen her taking on board clients with no social presence at all, to joyfully communicate their brand, reflecting their business values and highlighting their products and services.
She listens to her clients and makes recommendations that make sense for each business or project! If you are looking for someone to build your social presence or boost your business reputation on social platforms, Alison is your gal!
JP Scicluna, Director
Alison is one of those people who make it look so easy. Her job as the social media front for Air Malta puts her in the frontline of many, often vociferous complaints, yet the helpful, polite, efficient and compassionate way she handles them earns her universal praise. Her track record in both marketing and social media interaction speaks for itself. If I know that Alison is associated with a product or service, my confidence in it is certainly boosted because I know that she is a genuine and trustworthy person. Highly recommending her is one of the easiest things to do.
Adrian Cardona, Air Traffic Control Supervisor and Air Malta customer
"Whenever I get requests from any of my clients asking me who to recommend to handle their social media accounts professionally, I never hesitate to put them in touch with Alison. Her one-to-one flexibile approach is what they are after, and infallably, they always come back to me and thank me for having recommended Socialogy. Good luck with your new venture Alison"
We have been working with Alison for a good number of months now. Initially she was suggested to us by a marketing and publishing professional, since we needed someone to create a couple of professional presentations for us. On that occasion Alison was very happy to oblige, she immediately grasped what we wanted to achieve from this project and she completed the work in the very short time frame that we gave her, even if it meant working long hours. In the end the product was very much to the point and creative. As well, she took care of obtaining most of the scripts and the photography required, herself, which was of great assistance to us.
Since then we have worked on several other projects and we are always extremely happy (and obliged) with her availability in carrying our projects in a very short time and creating very attractive designs at the same time.
Through her own initiative and guidance we have successfully applied for funding to create and develop and new website, which website we are now building with her assistance.
We would confidently suggest Ms Alison Casha’s services to any organisation.
Kenneth Baldacchino – Managing Director
Without going into detail I would like to add myself to the long list of Alison Casha's satisfied customers. Her swift and professional way of handling comments is highly commendable. Well done 🙂
Audreyanne Magri, Air Malta Customer, 21.06.2019
Would like to advise that a certain Alison, who takes care of the Facebook messages, goes out of her way to help. Her customer service is enough to make you book another flight.
Bernice G, Air Malta customer, July 2019
I work in retail banking in the UK and, quite frankly, would give my right arm to have team member that demonstrates the attributes shown by Alison to me on this occasion. Please ensure that she is appropriately recognised for going well over and above expectations. During this "digital revolution" people are quick to criticise blue chip companies and highlight examples of poor service. I am keen to highlight the exact opposite in this instance.
Joseph Orsini, Branch Director - Santander, London and Air Malta customer
Alison Casha is very professional with an excellent customer service who goes above and beyond to help out customers. I was having an issue to make a new reservation (add up with an existing reservation) sent a private message on the Air Malta FB page since it was outside of customer service hours. She got back to me at 21:10pm immediately after I sent my request and she kept in contact till now 23:00 to try to resolve and helping me with my issues.
Patrick Vassallo, Air Malta customer, 06.01.2020
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